Lieutenant Jennifer Bell of Wentzville Police Department and Bill Vedra, Director of Cincinnati's 911/311 Center, will share how they achieved service excellence and community support with PowerEngage, an automated text messaging software that uses their CAD and RMS data to survey citizens and keep them informed.
In this webinar you’ll discover how they:
- Increased citizen survey response rates by 100x
- Drastically reduced callbacks
- Gained data to prove their staff’s impact
